Shipping policy

We’re committed to getting your pet essentials to you safely and on time. Please review the information below for details about our shipping process.

1. Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays may be processed on the next business day.

2. Shipping Times

Delivery times depend on your location, shipping method, and product availability. Estimated delivery times are provided at checkout whenever available.

Please note that delivery times are estimates and may occasionally be affected by customs, weather, carrier delays, or other circumstances beyond our control.

3. Shipping Costs

Shipping fees are calculated and displayed at checkout based on your delivery location, order size, and available shipping options.

From time to time, we may offer promotional or free-shipping options.

4. Order Tracking

Once your order has been shipped, you’ll receive tracking information when available. You can use the tracking number to monitor your package’s delivery progress.

5. Incorrect Shipping Information

Please make sure your shipping address and contact information are correct before completing your order.

If you notice an error, contact us as soon as possible. We’ll do our best to update the information if the order has not yet been shipped.

6. Delayed or Lost Orders

If your order is delayed, please check the tracking information first. If the package appears to be lost or has not been delivered within the expected timeframe, contact our support team so we can assist you.

7. International Shipping

For international orders, additional customs duties, taxes, or import fees may apply depending on the destination country. These charges, if applicable, are generally the responsibility of the customer.

8. Damaged Packages

If your package arrives damaged, please take photos of the package and product and contact us as soon as possible. We’ll review the situation and help find an appropriate solution.