Shipping Policy

1. Who ships your order

Orders are fulfilled by Arif Sarwar Ltd through our delivery partners. Some products ship directly from our suppliers' warehouses, so items in one order may arrive in separate parcels.

2. Processing time

All orders are processed and dispatched within 1-3 business days, excluding weekends and holidays.

Once your order has been shipped, you will receive a shipping confirmation email with your tracking information.

Please allow up to 48 hours for tracking information to become active.

Delivery Times

We ship our pet Products and accessories to customers across our supported regions. Since products may be sourced from different locations, delivery times can vary depending on the destination and product.

Estimated Standard Delivery: 7-15 business days

Please note that these are estimated delivery times and may occasionally be affected by customs processing, carrier delays, weather conditions, or circumstances outside our control.

Free Shipping

We currently offer FREE STANDARD SHIPPING on all orders to our supported shipping destinations.

Free shipping is available in:

United States

No minimum order value is required.

International Orders & Customs

For orders shipped internationally, your destination country may impose customs duties, import taxes, or other fees.

These charges are determined by the destination country's customs authorities and, if applicable, are the responsibility of the customer.

Pawzena.store operated by Arif Sarwar Ltd is not responsible for customs duties, import taxes, or other charges imposed by the destination country.

Order Tracking

Once your order has shipped, we will send you an email containing your tracking number and tracking link.

Please allow up to 48 hours after shipment for tracking information to become available.

If your tracking information has not updated after this period, please allow additional time for the carrier to scan and update the shipment.